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[vj.jain]

In order to improve the process of receiving help from Oracle Support, Oracle 11g introduces a new feature called Incident Package Service that provides a utility to extract information about incidents (exceptions) from the Automatic Diagnostic Repository (ADR).

An incident package is a logical structure that contains a collection of metadata stored in the ADR that points to diagnostic data files both inside and outside of ADR. The incident package only exists as metadata and has no content until a physical package is generated from the logical package. IPS can be used to create packages based on a problem, an incident, a time interval, or an empty package. An IPS package based on an incident includes diagnostic data related to that incident including trace files, dumps, health monitor reports, etc. A package based on a problem includes the diagnostic data for incidents that reference the problem. An incident package based on a time interval includes diagnostic data for incidents that occurred during the provided time interval.

Upon generating the physical incident package, all diagnostic and information files are placed into a zip file in a designated directory. Once the zip file has been created for a logical package, you can create an incremental zip file for the same logical package that contains all diagnostic files that were added or changed since the last zip file. There are several methods for using IPS including the Enterprise Manager’s Support Workbench and the command line adrci (ADR Command Interpreter) utility.




For more information about Incident Packaging Service, make sure you get a copy of Oracle 11g New Features Guide by John Garmany, Steve Karam, Lutz Hartmann, V. J. Jain, and Brian Carr http://www.oracle-developer.com/oracle_11g_new_features.html

[vj.jain]

In Windows operating systems, if receiving an error when generating the physical package such as

'perl' is not recognized as an internal or external command,
DIA-48001: internal error code, arguments dbgpaGetCrsInfo_2

It is probably a bug inside Oracle ADRCI but until this is patched, the workaround is fairly simple. Just install a Windows version of Perl, such as ActivePerl (google: ActivePerl) and open a new command prompt. Retry the physical package generation and it should work now.